Turn 14 Distribution Terms & Conditions
Mission - Legal Notice - Privacy Policy - Billing - Pricing & Discounts - Returns & Cancellations - Drop Shipments - Purchase Orders - Warranty - Refused Shipments - Damage & Shortage Claims - Manufacturer's PolicesTurn 14 Distribution strives to provide superior customer service and product knowledge while maintaining a bountiful stock of quality brands and offering our customers competitive rates and an intuitive, intelligent order and informational interface backed by a highly-efficient logistical infrastructure. Back To Top
All products sold through Turn 14 Distribution are for off-road use only and should never be used on public streets & highways unless specifically noted otherwise. As a client of Turn 14 Distribution, it is your responsibility to inform your customer of this. The client and customer should check their local laws regarding such products prior to purchasing. Furthermore, Turn 14 recommends installation by a competent mechanic familiar with race parts for every product they sell. Turn 14 accepts zero responsibility for legal issues resulting from misuse or improper installation of these products. Back To Top
Turn 14 gathers the necessary information required to process your order for our own records. We do not provide this information to any other agency. Period. We do provide this information to manufacturers on occasion for their dealer listings, promotions, etc. All payment processing is secure and encrypted. Back To Top
All orders are billed when they are submitted via the method set when your account was established. If you chose to use a credit card that does not bill to your shipping address, additional paperwork will be required. Turn 14 can ship via COD, but we require a working history with the client and will send the first 5 COD orders with guaranteed funds (i.e. money order or cashier's check) required. We cannot accept international credit cards, and any clients based outside the United States will have to pay via certified check or bank wire transfer. Back To Top
Prices are always subject to change without notice, and pricing errors are not the responsibility of Turn 14 Distribution. If a pricing error occurs, we will either refund the order in full, or give the client the option to pay the difference. Discounts are based on initial purchase and quarterly sales volume, and can be changed at any time at Turn 14's discretion. If a change in your discount levels occurs, we will notify you. Turn 14 will post manufacturer's price changes in the 'News' section of the website in order to keep clients up-to-date. Back To Top
Some items are special order only and cannot be cancelled; when applicable, this will be noted on the invoice. Turn 14 has a "no-hassle" return policy, provided the item(s) is in new, unused, resellable condition. All returns are subject to approval, and certain items cannot be returned (see the list below). Turn 14 does not accept returns after 30 days. All return shipping is the responsibility of the client - all return shipments must be insured, and any loss/damage claims must be filed by the client. In addition, all returns must be authorized and are entirely subject to approval by Turn 14. When approved for inspection, a return will be issued a Return Merchandise Authorization (RMA) number which must be clearly noted on the shipping waybill and packaging. Any incoming shipments without an RMA number will be refused. Returned items must be in new, unused, re-sellable condition, with all pieces included. Items that are approved for return and sent back within 10 days of delivery will not be charged a restocking fee. After 10 days, accepted returns are subject to a fee consisting of 5% of the item cost. A $10 repackaging fee will be applied to any returns without acceptable packaging. Back To Top
No Returns Accepted On:
-Coilovers
-Electronics
-Engine Internals
-Turbochargers, Turbo Kits, & Superchargers
-Special Order Items
Return Fee Schedule:
-Repackaging Fee: $10 when applicable.
-Restocking Fee: 5% when applicable.
-Return Shipping: The client is responsible for all return shipping charges.
All drop shipment addresses must be submitted in writing on a purchase order. All drop shipments must be prepaid, and you are responsible for any fees including reshipment due to customer refusal, address error, etc. Back To Top
All purchase orders must be in hard copy form (mail, fax, or e-mail) and use the appropriate part numbers. Turn 14 cannot accept verbal purchase orders unless it is specified on your dealer application. Verbal purchase orders tend to be inaccurate, so we strongly discourage this method of ordering. Back To Top
Turn 14 does not offer any warranty on the products it sells. All items are covered by the manufacturer’s warranty policy only. Credit for defective merchandise will only be issued once the product is inspected and the claim approved by the manufacturer. Unless the manufacturer agrees to cover it, all return shipping for warranty items is the responsibility of the customer. Back To Top
If a shipment is refused and is returned to Turn 14 by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts. Back To Top
Damage Claims/Shipment Shortages:
All damage claims must be reported within 24 hours of receipt of the shipment. Turn 14 will provide all necessary documentation, but all claims must be initiated by the client. All packing materials must be kept by the recipient so they can be investigated by the carrier; Turn 14 accepts zero responsibility for clients and/or their customers who misplace or discard the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact Turn 14 immediately with pictures of the damaged item(s) and packaging to proceed with the claim. Back To Top
Certain manufacturers have polices on advertising, sales, and pricing which must be adhered to. As a distributor for these brands, Turn 14 is obligated to enforce these policies and inform our accounts. Once informed, we expect our clients to adhere to these polices. Back To Top