Domestic Performance

Domestic
Performance

European Performance

European
Performance

Truck Accessories

Truck
Accessories

Modern Performance

Modern
Performance

Truck & Offroad Performance

Truck & Offroad
Performance

Hybrid & EV Performance

Hybrid & EV
Performance

Awards & Recognition

Awards Trophies

Teams

SALES
Sales


Turn 14 Distribution’s Sales Department is composed of industry veterans with backgrounds in manufacturing, purchasing, retail, e-commerce, tuning, installation, and racing. The Sales Department is dedicated to helping its Dealers grow their businesses. Having dedicated Customer Support frees the company’s sales team from having to handle specific orders and incidents. They serve as a link between Dealers, Turn 14 Distribution, and Manufacturers.

Turn 14 Distribution's Sales Specialists are familiar with market segments from Cummins diesel performance to Honda-powered road racing and everything in between. Each Dealer is paired with a Specialist who has experience and product knowledge in the Dealer’s specific business model and market segment. In this way, Turn 14 Distribution’s Sales Specialists are able to act as a resource for the dealer to promote long-term growth. Turn 14 Distribution encourages its Sales Specialists to develop customer-specific programs tailored to the Dealer’s particular objectives; these custom programs allow the company to adapt to its Dealers and facilitate its goal of positive, uncomplicated interactions.

PURCHASING
Purchasing


Turn 14 Distribution’s Purchasing Specialists are enthusiasts with decades of dedicated industry experience, each of whom have a firm understanding of current market demands. Turn 14 Distribution provides its Purchasing Specialists with an abundance of proprietary tools to assist in forecasting demand, shifting inventory, tracking lost sales, and reporting sales progress to Manufacturers. Honed through years of development by Turn 14 Distribution’s founders, these tools help the Purchasing Specialists play an integral role in growing product line sales by acting as a liaison between Manufacturers and the company's internal departments.

From developing marketing initiatives to providing input on product demand and managing data feeds, the company's Purchasing Department is focused on building long-term alliances with its Manufacturer partners.

CUSTOMER SUPPORT
Customer Support


Customer Support is a top priority for Turn 14 Distribution. The core value We Relentlessly Pursue Excellence carries over into each interaction with its Dealers. Although rare, problems are handled minute-to-minute with the customer’s satisfaction paramount to solving the issue. To provide industry-leading support, the Customer Support Department is staffed with self-sufficient problem-solvers who know the company’s processes inside and out. Quick decision-making skills and a customer-first attitude enable the Support staff to quickly resolve issues and provide assistance without getting caught up in procedures and bureaucracy. Turn 14 Distribution’s exclusive policies—like no-hassle returns—would not be possible without streamlined Customer Support processes and well-trained staff members.

Beyond its industry-leading service, Turn 14 Distribution’s Customer Support Department also provides technical support. Customer Support Representatives receive the same product training as the company’s Sales Specialists, often with more technical details included during the training process. The Customer Support Representatives maintain strong relationships with Manufacturer support staff members and can typically diagnose a problem without involving the Manufacturer. Turn 14 Distribution’s Customer Support Department has been a career starting point for many of its Sales, Purchasing, and Marketing staff members. Each day in Customer Support is an opportunity to exceed expectations and demonstrate Turn 14 Distribution’s core value belief that our customers are royalty, and its team is eager to rise to the occasion.

LOGISTICS
Logistics


Turn 14 Distribution offers 721,000 sq ft of distribution center space spread across three locations in Pennsylvania, Texas, and Nevada. These facilities have been designed from the ground up for the sole purpose of supplying products to the company’s Dealers quickly and with industry-leading accuracy. To maximize product density, all 32 feet of vertical space and a narrow aisle racking configuration is utilized in each distribution center. The precision electronic order picker guidance system enables distribution center staff to efficiently find and deliver product to outbound packing stations.

Turn 14 Distribution has developed its own proprietary inventory management software, which determines product placement within the racking system. This software also provides real-time data, which is shared with the company’s partners to provide insight at all levels of the fulfillment process. By performing constant cycle counting, product shortages are discovered preemptively before an item is needed by a customer. Returns, which are often shunned by other distributors, are used as an opportunity to provide exceptional service; returned products are received, inspected, processed, and credited all within 24 hours. With a window of only 10 minutes between when an order is placed and when it leaves the facility, Turn 14 Distribution's inventory is both accurate and available.

TECHNOLOGY
Technology


Turn 14 Distribution’s Technology Department spearheads its growth initiatives. Led by co-founder Chris Candido, Turn 14 Distribution’s Technology Department focuses on bringing new and exciting innovation to the business of distribution. With a full complement of in-house developers working tirelessly to improve every step of the distribution process, its proprietary and innovative systems maximize efficiency and offer industry-first tools.

Turn 14 Distribution’s commitment to technology correlates to one of its core values: Efficiency Is Everything To Us. This emphasis on efficiency benefits its business partners by affording them stronger margins, while the company’s strategy of targeting the development of innovative online tools and advanced reporting metrics gives its partners the value-added features required to compete and thrive in this ever-changing industry.

MARKETING
Marketing


Turn 14 Distribution's Marketing Department strives to constantly create impactful cooperative advertising programs designed to drive product demand. Unique, proven marketing programs are a feature of Turn 14 Distribution’s approach; from collaborative race sponsorship to innovative branding initiatives, the company prides itself on marketing the brands it distributes to its customers.

The passionate and talented Creative Department produces original, unbranded content, which is provided to its Dealers for use as marketing collateral. In this way, Turn 14 Distribution’s Marketing Department acts as an arm of both its Manufacturers and Dealers simultaneously. By working with Turn 14 Distribution, Manufacturers gain a secondary professional content supplier. The Turn 14 Distribution Marketing Department travels to a large number of shows and events across a wide variety of market segments. The feedback received during these events gives the company’s partners a constant source of fresh, grassroots-level feedback and market understanding. Few can boast the level of market intelligence that Turn 14 Distribution obtains through its complete immersion into the industry.

HUMAN RESOURCES
Human Resources


With four locations across three states and hundreds of employees, the diverse and far-reaching staff of Turn 14 Distribution requires a deft touch when it comes to handling employee matters and Human Resources concerns. The Human Resources Department is adept at handling any issues which arise with efficient and accurate answers.

Turn 14 Distribution’s employees are its greatest asset; with this in mind, the Human Resources Department is agile and flexible, coordinating payroll and benefits along with performing other administrative functions for the company. Hiring, engaging, and retaining Turn 14 Distribution’s staff members is its highest priority, and it is with these goals in mind that the department manages and develops the company culture.

ACCOUNTING
Accounting


As a privately-owned company, Turn 14 Distribution is able to empower its Accounting Department to be flexible and supportive to the company’s business partners. Dedicated Receivables Specialists are available to quickly handle billing or credit limit issues which may arise before they affect order flow. Dealers have a true long-term partner in Turn 14 Distribution, through its offerings such as event inventory credit extensions, hassle free returns, and live online account reconciliation.

Each supplier has an assigned Payable Specialist who manages its financial relationship with the company. Turn 14 Distribution takes pride in its immaculate payables record. All invoices from its partners are paid on time, all the time, due in large part to the dedicated Payables staff, who quickly work through shipment inaccuracies, pricing discrepancies, and damage issues with Manufacturers prior to payment being late. Turn 14 Distribution cherishes its supplier relationships, which is why credits are not forced and pricing discrepancies are not short-paid.

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